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General Return Guidelines
Initiate Within 7 Days
Return requests must be started within 7 days of delivery according to tracking records.
Return Within 15 Days
Items must be returned unused, unopened, and in original packaging with all tags and accessories intact.
Pass Quality Check
All returns must pass our Quality Check (QC) to qualify for a refund or exchange.
Get Prior Approval
Contact support@gaiabay.com with your order number and return reason before sending anything back.
Non-Returnable Items
Initiate Within 7 Days
- • Sweets and savories
- • Perishable foods
- • Beverages
Personal Items
- • Bodysuits and lingerie
- • Underwear and swimwear
- • Beauty and cosmetic products
Specialty Items
- • Jewelry and watches
- • Customized products
- • Items marked "Final Sale"
- • Free gifts or promotions
How to Initiate a Return
Contact Support
Email Returns@gaiabay.com
within 7 days of delivery. Include your order number, item details, and reason for return.
Await Instructions
If your item qualifies, our team will provide specific return instructions and a return authorization.
Package Properly
Ensure item is unused, includes all original packaging, tags, and the barcode. Improperly packaged returns will be rejected.
Track Your Refund
Once we receive and approve your return, expect your refund within 7 business days to your original payment method.
Refund Process
Return Shipping
Ship items back within 15 days. Multi-item returns incur $7.99 fee unless return is due to Gaiabay's error.
Quality Check
All returns undergo inspection to ensure they meet our return criteria.
Refund Processing
Refunds processed within 7 business days after acceptance to original payment method or Gaiabay Wallet.
Note: Shipping, insurance, and handling fees are non-refundable. International customers are responsible for return shipping, duties, and customs documentation.
Category-Specific Conditions
Apparel & Clothing
Must be unworn, unwashed, unaltered, and in original condition with all tags intact.
Footwear & Accessories
Must be in new, unused condition with original packaging and all included accessories.
Furniture & Home
Must be returned unused and in original packaging. Incomplete returns may result in partial refund.
Electronics
Returnable only if unused/unopened or if defective within 15 days. Must include all manuals and original packaging.
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